Privacy Policy
Privacy Policy for The Agent League
Effective Date: August 25th, 2024
Last Updated: August 25th, 2024
1. Introduction
Welcome to The Agent League ("Company," "we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.theagentleague.com](https://theagentleague.com) and utilize our services, including our coaching programs and marketing strategies (collectively, the "Services"). It also outlines your rights regarding your personal information and how you can exercise those rights.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our Services.
2. Information We Collect
We collect various types of information from and about users of our Services, including:
2.1. Personal Information
Personal Information refers to any information that identifies, relates to, describes, or is capable of being associated with an individual. We may collect the following types of personal information:
- Contact Information: Name, email address, mailing address, phone number
- Professional Information: Job title, company name, industry information, professional qualifications, and experience
- Account Information: Username and password, profile information
- Payment Information: Credit/debit card details, billing address, transaction history
- Communication Records: Messages and emails exchanged with us, feedback, and survey responses
2.2. Non-Personal Information
Non-Personal Information does not directly identify you but may include:
- Usage Data: Pages visited, time and date of visit, time spent on pages, clickstream data, referring website addresses
- Device Information: IP address, browser type and version, operating system, device type and model, unique device identifiers
- Location Information: Geographical location based on IP address
2.3. Information Collected Through Cookies and Similar Technologies
We use cookies, web beacons, pixels, and other tracking technologies to collect information about your browsing activities over time and across different websites or online services. This information helps us improve our Services and deliver a better and more personalized experience.
2.4. Information from Third Parties
We may receive information about you from third parties, such as:
- Social Media Platforms: Profile information, interactions, and network connections
- Payment Processors: Information regarding your transactions
- Marketing Partners: Data to better understand your interests and provide you with relevant offers
- Publicly Available Sources: Information from public databases and online directories
3. How We Use Your Information
We use the information we collect about you or that you provide to us for various purposes, including:
3.1. To Provide and Improve Our Services
- Account Creation and Management: To create, maintain, and secure your account with us
- Service Delivery: To provide you with access to our coaching programs, marketing strategies, and other Services
- Personalization: To tailor our Services to your specific needs and preferences
- Performance Analysis: To monitor and analyze usage and trends to improve user experience and functionality
3.2. To Communicate with You
- Customer Support: To respond to your inquiries, requests, and feedback
- Transactional Communications: To send you confirmations, invoices, technical notices, updates, security alerts, and administrative messages
- Marketing Communications: To inform you about promotions, events, and other news about products and services offered by us and our partners. You can opt-out of receiving marketing emails by following the unsubscribe instructions provided in the emails.
3.3. For Payment Processing
- Transaction Processing: To process your payments for Services purchased and to prevent transactional fraud
- Billing Management: To manage billing and invoicing activities
3.4. For Legal and Security Purposes
- Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests
- Enforcement: To enforce our Terms of Service and other agreements
- Protection: To detect, prevent, and address fraud, security breaches, and other potentially harmful or illegal activities
- Dispute Resolution: To resolve any disputes and enforce our rights
3.5. For Research and Development
Service Improvement: To conduct research, analysis, and development activities to improve and enhance our Services
User Engagement: To understand how users interact with our Services and to develop new products, services, and features
3.6. With Your Consent
Specific Purposes: For any other purpose disclosed to you when you provide the information or with your consent
4. Legal Bases for Processing Personal Information (For EEA and UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal information based on the following legal grounds:
Performance of a Contract: Processing is necessary to perform our contractual obligations to you, including providing you with our Services.
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our Services, marketing, and fraud prevention, provided that these interests are not overridden by your rights and interests.
Consent: We rely on your consent to process your personal information for specific purposes, such as sending marketing communications. You can withdraw your consent at any time.
Compliance with Legal Obligations: Processing is necessary to comply with our legal obligations, such as maintaining records for tax purposes or responding to legal requests.
5. Disclosure of Your Information
We may disclose your personal information to third parties under the following circumstances:
5.1. Service Providers
We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:
- Payment processors
- Hosting and cloud service providers
- Analytics providers
- Marketing and advertising partners
- Customer support providers
- CRM and automation service providers
These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
5.2. Business Transfers
In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your personal information may be transferred or disclosed as part of the transaction, subject to standard confidentiality arrangements.
5.3. Legal Obligations and Protection of Rights
We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
- Comply with legal obligations, regulations, or court orders
- Respond to valid requests by public authorities, including law enforcement
- Protect and defend our rights, property, or safety, and that of our users or others
- Investigate and prevent potential wrongdoing in connection with the Services
5.4. With Your Consent
We may disclose your personal information for any other purpose with your explicit consent.
5.5. Aggregated and De-Identified Information
We may share aggregated or de-identified information that cannot reasonably be used to identify you for various purposes, including analytics, research, and marketing.
6. Cookies and Tracking Technologies
6.1. What Are Cookies?
Cookies are small text files stored on your device (computer or mobile device) by websites you visit. They are widely used to make websites work efficiently and to provide information to the site owners.
6.2. Types of Cookies We Use
Essential Cookies: Necessary for the functioning of our website and Services. They enable core functionalities such as security, network management, and accessibility.
Analytical/Performance Cookies: Help us understand how users interact with our website by collecting and reporting information anonymously. This data helps us improve website performance and user experience.
Functionality Cookies: Allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
Targeting/Advertising Cookies: Used to deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns. They track your browsing habits across websites to display ads that are more relevant to you.
6.3. Third-Party Cookies
We may also allow third-party service providers to use cookies and similar tracking technologies on our website for analytics and advertising purposes, including:
Google Analytics: To analyze website traffic and user behavior.
Facebook Pixel: To measure ad conversions and optimize advertising campaigns.
LinkedIn Insights: To understand the effectiveness of our LinkedIn ads and content.
6.4. Your Choices Regarding Cookies
You have several options to manage or disable cookies:
Browser Settings: Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality and features of our website.
Opt-Out Tools: You can opt-out of targeted advertising from specific providers by visiting their opt-out pages or using industry-wide opt-out tools such as the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).
Do Not Track: Some browsers offer a "Do Not Track" (DNT) feature. Currently,